Rules & Regulations
Check-in time is 12:00 Hrs. & Check-out time is 11:00Hrs.
- As per the Government of India’s security regulations, it is mandatory for all guests to show an identity proof (passport for foreigners) at the time of check-in. Please do ensure that you carry this with you.
- Total room rent is payable in advance in order to confirm the bookings. For weddings & other large functions, 80% of the approximate total billing is to be paid 30 days in advance in order to confirm the booking.
- Personal food and beverages are strictly not permitted on the hotel premises.
- Lockers for your valuables are available in each guest room. The hotel shall not be responsible for any loss of or damage to your personal belongings
- In case any damage is done to the hotel property by guests during their stay, it will be the sole accountability of the guest that made the booking and Heaven Place will levy damage charges as deemed fit.
- Conference equipment is provided as per actual costs, on prior notice.
- No charge for children below 4 years and a half rates for children below 10.
- An extra bed can be provided if space permits with charge basis.
- Bed tea, Breakfast and are included in the room rent.
- Breakfast is served from 8 to 10 a.m., lunch from 12:30 to 3:00 p.m. and dinner from 9 to 10 p.m.
- There are special charges for weekends, Christmas, and New year. Please do contact our Sales Offices for further information
- All prices mentioned regarding rooms, meals, services and other facilities are exclusive of taxes. CGST and SGST rates as per the GST Act and GST Rules & Regulations will be levied on the corresponding services availed at the properties. All taxes are subject to change as per the Government regulations from time to time.
- After the confirmation of the booking, please note our advance payment policy:
- Kindly note that the check in time is 12:00 Hrs and the check out time is 11:00 Hrs. Kindly inform us of your estimated time of arrival to better prepare your stay. Should you want to guarantee an early check-in, we would recommend booking the night prior to your arrival.
- If any guest check in at 6 am to 8 am : 50% of charges will be applicable & 8 am to 10 am : Rs.500/- will be added in the bill.
- Any damage incurred to the furniture and fixture of the hotel by the guests during your function, will be billed to you.
- Payment should be made in the name of “HEAVEN PLACE”
- If any issues related to invoice please inform us within 7 days from bill submission date and it should be before 4th of any month for GST .
- Payment should be made within 15 days from the bill submission date.